Education

User Experience Design Immersive Program

General Assembly

 

Bachelor of Arts - English Literature

Pennsylvania State University

 

Work Experience

2018-Present - Guardian Life Insurance Company

UX Design Lead 

• Overhauled salesforce-facing portal, increasing task efficiency by 400%.

• Maintained rating of iOS app through brand updates and new feature.

• Managed overseas teams in creating production-level wireframes.

• Reduced call volume with self-service features like autopayments and dividend settings.

• Trained and mentored junior designers.

• Consulted on matters of in-app language on dozens of design efforts.

• Senior UX Designer // May 2018-Jun 2021

• Streamlined site registration flows, used with success by 600K users

• Consulted on and created dozens of atomic components for design system

• Saved hundreds of thousands of dollars in printing and shipping by leading features for paperless document delivery and virtual ID cards

UX consultant //2016-2017

• • Designed company’s first client-facing iOS app, rated 4.5+ stars.

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Oct 2017-Feb 2018 - Laurel Road Bank

UX/UI Design Contractor

• Analyzed user tests and video analytics in search of improvement opportunities.

• Created UX optimizations to increase conversions on student loan product.

• Defined and streamlined user journeys for upcoming mortgage product.

• Re-themed mobile and web banking experience for 10,000 local customers.

• Advocated for design culture and human-centered design practices.

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Dec 2016-Feb 2017- RapidValue Solutions

UI Designer

• Designed UX and UI for initial MVP of Fortune 500 insurance client’s first app.

• Delivered high-fidelity Photoshop mockups, spec sheets, and animated prototypes.

• Advocated for human-centered, iterative design practices, incorporating branding, business needs, and iOS conventions.

• Led semi-weekly stakeholder presentations of work in progress.

• Collaborated with multidisciplinary international agile development team.

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2016 - Question Why Films

UX and Information Architecture Consultant

• Delivered usability analysis for the curriculum site for documentary Regarding Susan Sontag.

• Created new information architecture, wireframes, and prototype simplifying navigation.

 

2016 - The Laundromat Project

Design Consultant

• Delivered IA recommendations for condensed global navigation

• Created visual mockups for homepage redesign promoting actionable events and content and streamlining donations funnel.

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2016 - Sharestates

UX Consultant

• Led a team of three in delivering wireframes and provided strategic recommendations for a home page redesign and dashboards for investors and borrowers.

• Managed reorganization of internal and external information architecture, delivering site maps, annotated wireframes, and user flows that simplified navigation.

• Developed visual concepts allowing users to check the status of multiple loan applications.

• Tested usability issues through video analytics, live user testing, heuristic analytics.

• Created best practices guides for interviews, usability testing.

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2016 - General Assembly

UX Designer

Projects:

• Language for Exchange: Created a mobile chat community allowing language learners to match one another for practice conversations.​

• Fandango: Expanded mobile app for iOS to include concert ticketing features

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2012-2016 - Taraci Motivation

Catalog Architect - Designer

• Wrote and designed catalogs, sales decks, and brochures yielding $100K in sales.

• Managed information architecture, product taxonomy, copy, and graphics for mobile applications and on-site catalogs.

• Facilitated iterative design and testing on email- marketing campaigns with over 25K subscribers

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Selected Creative Work

• E-mail marketing design consultation for Foxwordy.

• Blogging about furniture and fashion design for the Hoodie Shop.

• Author interviews and literary book reviews for Publisher's Weekly.

• Designed logos and flyers for bands and live comedy performances.

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